Refund policy

Return & Refund Policy

Version: 1.0

Effective Date: August 1, 2026

Last Updated: August 1, 2026

1. Introduction

Thank you for shopping with Shreevaa, the online retail brand operated by Yamya Collection.

We are committed to delivering premium-quality ethnic wear and ensuring a positive shopping experience. Every product undergoes quality inspection before dispatch. However, if you receive a product that is damaged, defective, incorrect, or incomplete, we are here to assist you in accordance with this Return & Refund Policy.

Please read this policy carefully before placing an order, as it explains the conditions, process, and timelines applicable to returns, replacements, exchanges, and refunds.

By placing an order on www.shreevaa.in, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

2. Applicability

This policy applies only to purchases made directly through:

www.shreevaa.in
Official Shreevaa mobile applications (if launched)
Official Shreevaa WhatsApp ordering (where applicable)

Products purchased through marketplaces, distributors, retail stores, exhibitions, or third-party sellers are subject to the return policies of those respective platforms or sellers.

3. Our Quality Commitment

Every order is inspected before dispatch to ensure:

Correct product
Correct colour
Correct design
Proper packaging
Product quality
Product quantity

Dispatch photographs and packing records may be maintained by Shreevaa for quality assurance, dispute resolution, and fraud prevention purposes.

4. Return Eligibility

A return request may be considered only if one or more of the following conditions apply:

You received a damaged product during transit.
You received an incorrect product.
You received an incorrect colour or design due to our packing error.
The product has a manufacturing defect.
An item is missing from your shipment.
You received a materially different product than the one ordered.

All return requests are subject to verification and approval by Shreevaa.

5. Products Not Eligible for Return or Refund

Returns, refunds, or exchanges will generally not be accepted for:

Change of mind.
Personal dislike of colour, texture, fabric, or design.
Occasion cancellation.
Duplicate orders placed by the customer.
Incorrect size selection where sizing information was clearly provided.
Slight colour variations caused by screen settings, photography, lighting, or monitor differences.
Minor weaving irregularities or handcrafted characteristics that are not manufacturing defects.
Products that have been worn, washed, dry-cleaned, altered, stitched, ironed, perfumed, or damaged after delivery.
Sarees where fall, pico, edging, tassels, embroidery, or blouse stitching has been completed after delivery.
Products without original tags, labels, packaging, or accessories.
Gift cards, promotional items, or products marked as "Final Sale" or "Non-Returnable," unless required by applicable law.

Nothing in this policy limits any non-waivable rights available to consumers under applicable law.

6. Return Request Timeline (48-Hour Reporting Requirement)

Customers must initiate a return request within 48 hours (2 calendar days) from the date and time the order is marked as Delivered by our delivery partner.

Return requests submitted after the applicable 48-hour period may be declined, except where required by applicable law or where Shreevaa determines that exceptional circumstances justify further review.

Customers are strongly encouraged to inspect the package and product immediately upon delivery.

7. Mandatory Continuous Unboxing Video

To protect both customers and Shreevaa from fraudulent or inaccurate claims, a continuous, unedited unboxing video is mandatory for claims relating to:

Damaged product received
Wrong product received
Incorrect colour or design due to packing error
Missing item(s)
Incomplete shipment
Tampered package
Manufacturing defect visible upon opening

The video must:

Begin before opening the courier package.
Clearly show all sides of the sealed package.
Clearly display the courier shipping label and AWB number.
Record the complete opening process without interruption.
Clearly show every product and accessory received.
Clearly capture the reported issue.
Be a single continuous recording without edits, cuts, pauses, or transitions.

Shreevaa reserves the right to request additional photographs or information where necessary to complete the review.

Submission of an unboxing video does not automatically guarantee approval of a return, replacement, or refund.

8. Supporting Evidence

Customers may also be required to provide:

Clear photographs of the product.
Close-up photographs of the reported issue.
Photographs of the courier package.
Photographs of the shipping label.
Photographs showing the original product tags.
Any additional information reasonably requested by Shreevaa to verify the claim.

Providing complete and accurate information helps us investigate and resolve requests more efficiently.

9. Return Request Process

To ensure proper verification and efficient processing, all return requests must follow the process below.

Step 1 – Raise a Return Request through the Shreevaa Portal

Customers must submit a return request through their Shreevaa account within 48 hours of delivery.

The process is as follows:

Log in to your account at www.shreevaa.in.
Navigate to Profile.
Click My Orders.
Select the applicable order.
Click Return Item(s). (This option is available only for eligible delivered orders within the applicable return window.)
Select the item(s) to be returned.
Select the applicable return reason.
Review the return request details.
Click Send Request.

After successful submission, a Return Request Number will be generated and displayed in your account. This number must be used in all future communications relating to your request.

Step 2 – Email Supporting Evidence

After raising the return request through the Shreevaa Portal, customers must send an email to contact@shreevaa.in quoting both the Return Request Number and the Order Number.

The email must include:

Return Request Number
Order Number
Customer Name
Registered Email Address
Registered Mobile Number
Detailed description of the issue
Reason for the return request
Continuous unedited unboxing video (where applicable)
Clear photographs of:
- the product,
- the reported issue,
- the original packaging,
- the courier package,
- the shipping label,
- and any other supporting evidence requested by Shreevaa.

Failure to submit the required supporting evidence within a reasonable period may delay the review process or result in rejection of the request where sufficient verification cannot be completed.

10. Return Review and Verification

Once both the portal request and the supporting email with evidence have been received, the return request will be assigned to our Customer Support team for verification.

As part of the verification process, Shreevaa may:

Verify order details.
Review dispatch quality control records.
Review customer-submitted photographs and videos.
Compare the returned claim against dispatch records.
Consult courier partners regarding transit-related damage.
Request additional clarification or supporting documents.
Conduct internal quality inspections.

Submission of a return request does not constitute approval.

Each request is reviewed individually, and the final decision shall be communicated to the customer after completion of the verification process.

11. Approved Returns

If a return request is approved, Shreevaa will communicate the next steps, which may include:

Reverse pickup (where available),
Self-shipping instructions,
Replacement of the product,
Store credit,
Refund to the original payment method,
or any other resolution deemed appropriate based on the circumstances.

The resolution offered will depend on the nature of the issue, product availability, verification results, and applicable law.

12. Product Condition for Approved Returns

Approved returns will be accepted only if the returned product:

Is unused and unworn.
Has not been washed, ironed, dry-cleaned, or altered.
Has not undergone fall, pico, edging, tassel work, embroidery, blouse stitching, or any customization.
Retains all original tags, labels, and packaging.
Includes all accessories, complimentary items, and promotional materials originally supplied.

Returns may be rejected if the product shows evidence of use, alteration, damage after delivery, missing components, or removal of original tags.

13. Reverse Pickup

Where reverse pickup service is available, Shreevaa will arrange pickup through its logistics partners.

Customers must ensure that:

The product is securely packed.
All original items are included.
The pickup package is handed over only after verification by the courier representative.

If reverse pickup is unavailable at the customer's location, customers may be required to ship the product to the return address communicated by Shreevaa.

14. Customer Responsibilities

Customers are responsible for:

Inspecting the order immediately upon delivery.
Preserving the original packaging until the request is resolved.
Raising the return request within the prescribed timeline.
Sending complete and accurate supporting evidence.
Cooperating during the verification process.
Returning the approved product in the required condition.

Failure to comply with these responsibilities may affect eligibility for a return, replacement, or refund.

15. Fraud Prevention

To protect genuine customers and maintain fair business practices, Shreevaa actively reviews all return requests for potential misuse.

We reserve the right to reject any request involving:

False or misleading claims.
Edited, manipulated, or incomplete videos or photographs.
Repeated abuse of the return process.
Intentional product damage after delivery.
Missing original products or accessories.
Product substitution.
Fraudulent or suspicious activity.

Where appropriate, Shreevaa may report suspected fraudulent activity to payment service providers, logistics partners, law enforcement agencies, or other competent authorities in accordance with applicable law.

16. Return Request Workflow

To ensure complete transparency, every return request follows the workflow below.

Status	Description
Return Eligible	Customer can raise a return request within the applicable return window.
Return Request Submitted	Return request has been successfully submitted through the Shreevaa Return Portal.
Evidence Pending	Supporting email, photographs, and/or continuous unboxing video are awaited from the customer.
Evidence Received	All required supporting documents have been received.
Under Review	Customer Support and Quality Team are reviewing the request.
Additional Information Required	Additional information or clarification has been requested.
Return Approved	Return request has been approved.
Return Rejected	Return request has been declined with the applicable reason.
Reverse Pickup Scheduled	Reverse pickup has been arranged where available.
Self-Shipping Required	Customer has been requested to ship the product to the designated return address.
Product Received	Returned product has been received by Shreevaa.
Quality Inspection	Returned product is undergoing detailed quality verification.
Refund Approved	Refund has been approved.
Replacement Approved	Replacement has been approved.
Store Credit Approved	Store credit has been approved.
Refund Initiated	Refund has been initiated.
Refund Completed	Refund has been successfully processed.
Replacement Dispatched	Replacement product has been dispatched.
Request Closed	Return request has been successfully completed.

Customers may track the latest status through their Shreevaa account.

17. Refund Policy

Refunds are processed only after:

The return request has been approved.
The returned product has been received by Shreevaa (where applicable).
The returned product successfully passes our Quality Inspection.

Refunds will normally be credited to the original payment method used during purchase.

Where the original payment method is unavailable or cannot be credited, Shreevaa may contact the customer to arrange another lawful refund method.

Shipping charges, Cash on Delivery (COD) charges, gift wrapping charges, promotional charges, or other service charges are generally non-refundable unless the return is due to an error attributable to Shreevaa.

18. Estimated Refund Timeline

Activity	Estimated Timeline
Return Request Review	2–5 Business Days
Reverse Pickup	2–7 Business Days
Product Receipt	Depends on courier transit
Quality Inspection	1–3 Business Days
Refund Approval	Within 2 Business Days after inspection
Refund Processing	2–5 Business Days
Bank/Card Credit	5–10 Business Days (depending on the payment provider)

These timelines are indicative only and may vary due to banking systems, payment gateways, courier operations, public holidays, or events beyond our reasonable control.

19. Replacement Policy

Where appropriate and subject to stock availability, Shreevaa may offer a replacement instead of a refund.

Replacement eligibility depends upon:

Verification of the return request;
Successful completion of the Quality Inspection; and
Availability of the requested product.

If the requested product is unavailable, Shreevaa may offer:

A comparable product,
Store Credit, or
Refund.

The final resolution shall be communicated to the customer after completion of the verification process.

20. Final Quality Inspection

Every returned product undergoes a comprehensive Quality Inspection upon receipt at our warehouse.

During inspection, Shreevaa may verify:

Product authenticity.
Product condition.
Original tags and labels.
Packaging.
Accessories.
Signs of wear or use.
Washing or dry cleaning.
Ironing.
Staining.
Perfume or fragrance.
Stitching, fall, pico, edging, tassels, embroidery, blouse stitching, or any alteration.
Product substitution.
Damage occurring after delivery.

If the returned product does not satisfy the eligibility conditions stated in this Return & Refund Policy, Shreevaa reserves the right to reject the return request.

Where a return is rejected after inspection, the product may be shipped back to the customer at the customer's expense after prior notification.

The Quality Inspection report maintained by Shreevaa shall form part of the return verification process.

21. Return Shipping Charges

If the return has been approved because of:

Incorrect product supplied by Shreevaa;
Manufacturing defect;
Verified transit damage;
Missing item;
Packing error;

Shreevaa will bear the reasonable cost of reverse logistics where applicable.

Where reverse pickup is unavailable, customers may be instructed to self-ship the product.

Courier charges may be reimbursed only:

after prior approval from Shreevaa;
upon submission of a valid courier receipt; and
up to the amount approved by Shreevaa.

Courier charges incurred without prior approval may not be reimbursed.

22. Order Cancellation

Customers may cancel an order only before it has been dispatched from our warehouse.

Once dispatched, the order cannot be cancelled and shall instead be governed by this Return & Refund Policy, where applicable.

Shreevaa reserves the right to cancel any order because of:

Product unavailability;
Pricing or catalogue errors;
Payment verification failure;
Suspected fraudulent activity;
Regulatory requirements;
Force majeure events.

Eligible refunds for cancelled prepaid orders will be processed through the original payment method.

23. Refused Deliveries

If a customer refuses delivery without a valid reason, repeatedly fails to accept delivery, or provides an incorrect or incomplete delivery address resulting in Return-to-Origin (RTO), Shreevaa reserves the right to deduct applicable shipping, reverse logistics, packaging, handling, payment gateway, and other reasonable operational charges from any eligible refund, to the extent permitted by applicable law.

Repeated misuse may result in restrictions on future purchases.

24. Fraud Prevention & Chargeback Protection

To protect genuine customers and maintain fair business practices, Shreevaa actively reviews all return requests for misuse.

Shreevaa reserves the right to reject requests involving:

False claims.
Manipulated or edited photographs or videos.
Incomplete evidence.
Product substitution.
Missing accessories.
Intentional product damage.
Repeated abuse of the return process.
Fraudulent transactions.
Chargeback abuse.
Any attempt to obtain an unfair benefit under this policy.

Where appropriate, Shreevaa may share relevant information with payment gateways, logistics partners, financial institutions, law enforcement agencies, or other competent authorities to investigate suspected fraudulent activity.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Shreevaa shall not be liable for:

Minor colour variations resulting from photography, lighting, monitor settings, or device displays.
Natural characteristics of handcrafted or woven products.
Customer dissatisfaction arising solely from personal preference where the delivered product matches the published description.
Delays caused by courier partners or events beyond our reasonable control.
Damage occurring after successful delivery.

Nothing in this policy excludes any statutory consumer rights that cannot legally be excluded.

26. Force Majeure

Shreevaa shall not be responsible for delays or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, floods, earthquakes, fires, epidemics, pandemics, government restrictions, war, civil disturbances, transportation disruptions, strikes, internet outages, technology failures, or other force majeure events.

27. Policy Updates

Shreevaa may amend this Return & Refund Policy from time to time to reflect changes in business operations, legal requirements, technology, or customer service practices.

The latest version will always be available on www.shreevaa.in.

28. Governing Law & Jurisdiction

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising out of or relating to this policy, any order placed through www.shreevaa.in, or any related transaction shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

Nothing contained in this policy shall restrict any statutory rights available to consumers under applicable law.

29. Contact Us

For any questions relating to returns, refunds, replacements, cancellations, or this policy, please contact:

Yamya Collection

Brand: Shreevaa

Website: www.shreevaa.in

Email: contact@shreevaa.in

Business Address:

Sparklet Megapolis

Hinjawadi Phase 3

Pune, Maharashtra – 411057

India

Effective Date

This Return & Refund Policy is effective from 1 August 2026 and supersedes all previous versions published by Shreevaa.