Shipping policy

Version: 1.0

Effective Date: August 1, 2026

Last Updated: August 1, 2026

1. Introduction

Thank you for shopping with Shreevaa, the online retail brand operated by Yamya Collection.

We are committed to delivering premium-quality ethnic wear safely, securely, and within reasonable timelines. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through www.shreevaa.in.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

This Shipping Policy should be read together with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.

2. Shipping Coverage

Currently, Shreevaa delivers products across most serviceable locations within India through trusted logistics and courier partners.

Delivery availability depends on courier serviceability at the destination.

At present, we do not offer international shipping unless specifically announced on our website.

We reserve the right to refuse or cancel deliveries to locations that are unsafe, inaccessible, restricted by government authorities, or beyond the service coverage of our logistics partners.

3. Order Processing

Once an order is successfully placed and payment (where applicable) is confirmed, the order enters our processing queue.

During order processing, Shreevaa performs several operational and quality checks before dispatch, including:

Verification of customer and shipping details.
Payment verification.
Product availability confirmation.
Product quality inspection.
Product colour and design verification.
Quantity verification.
Packaging inspection.
Invoice generation.
Courier allocation.

Orders are processed only on business days, excluding public holidays and other non-working days observed by Shreevaa.

Orders requiring additional verification may take longer to process.

4. Quality Inspection Before Dispatch

Every product dispatched by Shreevaa undergoes a comprehensive quality inspection to help ensure customers receive products in excellent condition.

Our quality inspection may include:

Product authenticity verification.
Colour verification.
Design verification.
Fabric inspection.
Border and pallu inspection (where applicable).
Product folding inspection.
Product cleanliness check.
Quantity verification.
Packaging verification.

Dispatch photographs, packing records, or internal quality control records may be maintained by Shreevaa for quality assurance, fraud prevention, and dispute resolution.

5. Packaging Standards

We take great care in packaging every order to minimize the risk of damage during transportation.

Depending on the product ordered, packaging may include:

Premium folding techniques.
Protective inner packaging.
Moisture-resistant packaging materials where appropriate.
Tamper-evident courier packaging.
Protective outer courier bags or cartons.

Packaging methods may vary based on product type, destination, courier requirements, or seasonal conditions.

6. Order Dispatch

Once an order has successfully completed processing and quality inspection, it will be handed over to one of our authorized logistics partners for delivery.

Customers will receive shipment confirmation through available communication channels, which may include:

Email
SMS
WhatsApp Business (where available)
Customer Account Notifications

Shipment confirmation may include:

Order Number
Tracking Number (AWB)
Courier Partner
Estimated Delivery Timeline
Tracking Link (where available)

Dispatch timelines are estimates only and may vary depending on order volume, festivals, promotional events, public holidays, operational requirements, or other unforeseen circumstances.

7. Estimated Delivery Timeline

Delivery timelines depend on the destination, courier network, weather conditions, and operational factors.

Estimated delivery timelines are:

Location	Estimated Delivery Time
Metro Cities	2–5 Business Days
Tier 2 Cities	3–7 Business Days
Tier 3 Cities & Rural Areas	4–10 Business Days
Remote or Special Service Areas	May require additional time

The above timelines are indicative only and should not be considered guaranteed delivery commitments.

Delays may occur due to circumstances beyond Shreevaa's reasonable control.

8. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Shipping charges may vary depending on:

Delivery location.
Package weight.
Package dimensions.
Order value.
Courier partner.
Promotional offers.
Special delivery requirements.

Where free shipping promotions are offered, the applicable terms and conditions will be clearly communicated on the website.

Shreevaa reserves the right to revise shipping charges from time to time without prior notice; however, any changes will not affect orders that have already been confirmed.

9. Order Tracking

Once an order has been dispatched, customers can track their shipment by:

Logging into their Shreevaa account and visiting Profile → My Orders.
Using the tracking link provided in the shipment confirmation email or SMS (where available).
Contacting Customer Support if additional assistance is required.

Tracking information is provided by our logistics partners and may take some time to update after dispatch.

10. Customer Responsibilities

To help ensure successful delivery, customers are responsible for:

Providing accurate billing and shipping information.
Providing a valid mobile number and email address.
Ensuring someone is available to receive the delivery at the shipping address.
Verifying the shipping address before completing the order.
Promptly responding to courier communications, where required.

Shreevaa shall not be responsible for delays or failed deliveries arising from incorrect, incomplete, or inaccurate information provided by the customer.

11. Change of Delivery Address

Customers may request a change to the delivery address only before the order has been dispatched.

Once an order has been handed over to the courier partner, changes to the delivery address, recipient name, or delivery location may not be possible.

Any address modification request is subject to operational feasibility and approval by Shreevaa.

12. High-Value Order Verification

To protect customers and prevent fraudulent transactions, Shreevaa reserves the right to perform additional verification for selected orders.

Verification may include:

Contacting the customer by phone or email.
Confirmation of billing or shipping details.
Verification of payment information.
Identity confirmation, where reasonably necessary.

Failure to complete the verification process within a reasonable period may result in delay or cancellation of the order, with any eligible refund processed in accordance with our applicable policies.

13. Delivery Attempts

Our logistics partners generally make multiple delivery attempts before returning a shipment to our warehouse.

If the customer is unavailable during the delivery attempt, the courier partner may:

Attempt re-delivery.
Contact the customer using the registered mobile number.
Leave a delivery notification, where supported.
Update the shipment status through the courier tracking system.

Customers are encouraged to respond promptly to courier communications to avoid delivery delays.

The number of delivery attempts is determined by the logistics partner and may vary depending on the destination and courier service.

14. Delivery Verification

To ensure secure delivery, our logistics partners may use one or more delivery verification methods, including:

One-Time Password (OTP)
Recipient signature
Delivery photograph
GPS delivery confirmation
Electronic Proof of Delivery (ePOD)

The verification method depends on the logistics partner and the nature of the shipment.

Successful completion of the courier's delivery verification process shall generally be considered proof that the shipment has been delivered to the delivery address provided during checkout.

15. Delayed Deliveries

While we strive to deliver orders within the estimated delivery timelines, delays may occasionally occur due to circumstances beyond our reasonable control.

These circumstances may include:

Severe weather conditions.
Natural disasters.
Floods.
Public holidays.
Government restrictions.
Curfews.
Elections.
Road closures.
Transportation disruptions.
Labour strikes.
Courier operational delays.
High seasonal order volumes.
Technical issues.
Security restrictions.
Remote area routing.

Delivery estimates are provided in good faith and should not be interpreted as guaranteed delivery commitments.

Shreevaa shall not be liable for reasonable delays caused by such circumstances.

16. Remote Area Deliveries

Deliveries to remote, rural, or special service locations may require additional transit time.

Certain locations may also have:

Limited courier coverage.
Reduced delivery frequency.
Additional operational verification.
Restricted delivery schedules.

Customers located in such areas are requested to allow additional time for delivery.

17. Split Shipments

Where an order contains multiple products, Shreevaa may dispatch the products separately based on:

Product availability.
Warehouse location.
Packaging requirements.
Courier serviceability.
Operational efficiency.

Customers will receive tracking details for each shipment where applicable.

Additional shipping charges will not be imposed solely because Shreevaa chooses to split an order for operational reasons.

18. Damaged Packages at Delivery

Customers are requested to inspect the outer courier package before accepting delivery.

If the package appears:

Torn,
Open,
Wet,
Crushed,
Tampered,
Repacked,
or visibly damaged,

customers should:

Record a continuous video before opening the package.
Take clear photographs of the package.
Notify the courier representative, where possible.
Report the issue to Shreevaa within 48 hours in accordance with our Return & Refund Policy.

Acceptance of a visibly damaged package without reasonable inspection may affect the investigation process but will not automatically invalidate a genuine claim.

19. Return to Origin (RTO)

A shipment may be returned to Shreevaa ("Return to Origin" or "RTO") for reasons including:

Incorrect delivery address.
Incomplete address.
Customer unavailable after courier delivery attempts.
Customer refusal to accept delivery.
Non-contactable customer.
Delivery restrictions imposed by authorities.
Other courier operational reasons.

If an order is returned to Shreevaa due to reasons attributable to the customer, we may:

Contact the customer to arrange re-dispatch.
Request payment of applicable re-shipping charges before dispatching again.
Process an eligible refund after deducting reasonable shipping, reverse logistics, packaging, payment gateway, and handling charges, where permitted by applicable law.

20. Refused Deliveries

Customers are requested not to refuse delivery without a valid reason.

Repeated refusal of deliveries or misuse of the ordering process may result in:

Restriction of future orders.
Requirement for prepaid orders only.
Suspension of promotional benefits.
Cancellation of future orders.
Additional verification for subsequent purchases.

These measures are intended to prevent abuse of our ordering and shipping process while ensuring fair treatment of all customers.

21. Shipment Insurance

For selected orders, particularly premium or high-value purchases, Shreevaa may arrange shipment insurance at its discretion.

The availability of shipment insurance is determined by operational requirements and the services offered by the logistics partner.

Shipment insurance, where arranged, does not alter the customer's rights under this Shipping Policy or the Return & Refund Policy.

22. Customer Responsibilities After Delivery

Upon receiving an order, customers should:

Verify that the correct shipment has been received.
Inspect the outer packaging.
Confirm that the package has not been tampered with.
Inspect the product promptly.
Retain the original packaging until satisfied with the order.
Preserve the packaging if a return request may be required.

Customers should report any issues within the timelines specified in the Return & Refund Policy.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Shreevaa shall not be liable for:

Delivery delays caused by logistics partners or events beyond our reasonable control.
Minor variations in estimated delivery timelines.
Failed deliveries resulting from incorrect or incomplete information provided by the customer.
Delays caused by recipient unavailability.
Delivery failures arising from force majeure events.

Nothing in this Shipping Policy excludes or limits any statutory consumer rights that cannot legally be excluded.

24. Force Majeure

Shreevaa shall not be responsible for delays or failure to perform its obligations where such delays or failures arise due to events beyond our reasonable control, including but not limited to:

Natural disasters.
Floods.
Earthquakes.
Fires.
Epidemics or pandemics.
Government restrictions.
Civil disturbances.
War.
Transportation disruptions.
Labour disputes.
Internet outages.
Technology failures.
Acts of God.

25. Policy Updates

Shreevaa may revise this Shipping Policy from time to time to reflect changes in business operations, courier services, technology, legal requirements, or customer service practices.

The latest version will always be published on www.shreevaa.in.

26. Governing Law & Jurisdiction

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to this Shipping Policy, any shipment, or any order placed through www.shreevaa.in shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

Nothing in this policy limits any statutory rights available to consumers under applicable law.

27. Contact Us

For questions relating to shipping, dispatch, delivery, tracking, or this Shipping Policy, please contact:

Yamya Collection

Brand: Shreevaa

Website: www.shreevaa.in

Email: contact@shreevaa.in

Business Address:

Sparklet Megapolis

Hinjawadi Phase 3

Pune, Maharashtra – 411057

India

Effective Date

This Shipping Policy is effective from 1 August 2026 and supersedes all previous versions published by Shreevaa.