Terms of service

Terms & Conditions

Version: 1.0

Effective Date: August 1, 2026

Last Updated: August 1, 2026

1. Introduction

Welcome to Shreevaa, the online retail brand operated by Yamya Collection ("Shreevaa", "we", "our", or "us").

These Terms & Conditions ("Terms") govern your access to and use of www.shreevaa.in (the "Website"), including all products, services, content, features, communications, and transactions offered through the Website.

By accessing, browsing, registering an account, placing an order, or otherwise using the Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with these Terms, you should discontinue using the Website immediately.

These Terms should be read together with our:

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Cancellation Policy

  • Cookie Policy

  • Payment Policy

  • Disclaimer

  • Any additional policies published by Shreevaa from time to time.

2. About Shreevaa

Shreevaa is the online retail brand of Yamya Collection, offering premium Indian ethnic wear and related products through its e-commerce platform.

Business Details

Legal Business Name: Yamya Collection

Brand Name: Shreevaa

Website: www.shreevaa.in

Business Address

Sparklet Megapolis

Hinjawadi Phase 3

Pune, Maharashtra – 411057

India

Customer Support Email

contact@shreevaa.in

3. Definitions

For these Terms:

Account means a registered customer account created on the Website.

Customer, User, You, and Your refer to any individual or entity accessing or using the Website.

Order means any purchase request placed through the Website.

Products means all goods offered for sale through the Website.

Services means all services, features, tools, communications, customer support, and related offerings available through the Website.

Website means www.shreevaa.in and any associated web pages, mobile applications, or digital services operated by Shreevaa.

4. Eligibility

By using the Website, you represent and warrant that:

  • You are legally capable of entering into a binding contract under applicable law.

  • The information provided by you is true, accurate, and complete.

  • You will comply with all applicable laws while using the Website.

  • You are using the Website only for lawful purposes.

If you are accessing the Website on behalf of another individual or organization, you represent that you have the authority to bind that individual or organization to these Terms.

5. Customer Account

Customers may create an account to access additional features offered by the Website.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your account.

  • Keeping your contact information up to date.

  • All activities carried out using your account.

You must immediately notify Shreevaa if you become aware of any unauthorized use of your account or any security breach.

Shreevaa reserves the right to suspend, restrict, or terminate accounts involved in fraudulent, abusive, or unlawful activities.

6. Product Information

We make every reasonable effort to display our products accurately.

However:

  • Colours may vary depending on screen settings and device displays.

  • Handwoven, handcrafted, or artisan-made products may contain natural variations that are not manufacturing defects.

  • Product dimensions, weight, and appearance may vary slightly due to the nature of the products.

Images displayed on the Website are intended for illustrative purposes and may not exactly represent the delivered product in every respect.

Minor variations shall not constitute a defect or grounds for cancellation, return, or refund unless otherwise provided under our Return & Refund Policy.

7. Pricing

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes depending on how they are displayed during checkout.

Shreevaa reserves the right to:

  • Modify product prices at any time.

  • Correct pricing errors.

  • Withdraw promotional pricing.

  • Cancel orders affected by pricing or technical errors.

Price changes shall not affect orders already confirmed by Shreevaa.

8. Product Availability

Product availability displayed on the Website is subject to change without notice.

In rare circumstances, products may become unavailable after an order has been placed.

If a product becomes unavailable after order confirmation, Shreevaa may:

  • Cancel the affected order,

  • Offer an alternative product,

  • Offer store credit, or

  • Issue a refund for the unavailable product.

9. Orders

Submission of an order constitutes an offer to purchase products from Shreevaa.

Acceptance of an order occurs only after:

  • Successful payment verification (where applicable),

  • Internal fraud screening,

  • Product availability confirmation,

  • Order confirmation by Shreevaa.

Shreevaa reserves the right to refuse or cancel any order prior to dispatch for reasons including:

  • Product unavailability,

  • Pricing errors,

  • Payment verification issues,

  • Suspected fraud,

  • Regulatory requirements,

  • Force majeure events,

  • Any other legitimate business reason.

Customers will be notified where reasonably practicable if an order is cancelled.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate information during registration and checkout.

  • Maintain current contact information.

  • Use the Website responsibly.

  • Respect applicable laws.

  • Refrain from fraudulent activities.

  • Cooperate during order verification where required.

Customers remain responsible for reviewing product descriptions, specifications, pricing, and applicable policies before placing an order.

11. Prohibited Activities

Users shall not:

  • Use the Website for unlawful purposes.

  • Attempt unauthorized access to systems or accounts.

  • Introduce viruses, malware, or harmful software.

  • Copy, scrape, reproduce, or distribute Website content without permission.

  • Use automated tools to interfere with Website operations.

  • Misrepresent their identity.

  • Abuse promotional offers.

  • Submit fraudulent orders.

  • Engage in activities that interfere with the operation or security of the Website.

Violation of these Terms may result in suspension or permanent termination of access to the Website.

12. Electronic Communications

By using the Website, creating an account, or placing an order, you consent to receive electronic communications from Shreevaa relating to:

  • Orders,

  • Payments,

  • Deliveries,

  • Returns,

  • Customer support,

  • Security notifications,

  • Account updates,

  • Promotional communications where permitted by applicable law and your communication preferences.

Electronic communications may be sent via email, SMS, WhatsApp Business, in-app notifications, or other digital channels.

13. Payments

Shreevaa accepts payment through secure and authorized payment service providers available on the Website.

Available payment methods may include:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Other RBI-compliant payment methods integrated into our Website

All payment transactions are processed through secure third-party payment gateways.

Shreevaa does not store your complete payment card details, CVV, UPI PIN, banking passwords, OTPs, or other sensitive payment credentials.

Customers represent and warrant that they are authorized to use the selected payment method.

14. Payment Verification

For customer protection and fraud prevention, Shreevaa reserves the right to verify any order before dispatch.

Verification may include:

  • Contacting the customer

  • Payment confirmation

  • Address verification

  • Identity confirmation

  • Order confirmation

If verification cannot be completed within a reasonable period, Shreevaa reserves the right to cancel the order and process any eligible refund.

15. Shipping and Delivery

All shipments are governed by our Shipping Policy.

Estimated delivery timelines are indicative only and may vary depending on:

  • Customer location

  • Courier partner

  • Weather conditions

  • Government restrictions

  • Operational requirements

  • Public holidays

Risk in the products generally transfers to the customer upon successful delivery at the shipping address provided during checkout.

16. Returns, Replacements and Refunds

Returns, replacements and refunds are governed exclusively by our Return & Refund Policy.

Customers acknowledge that:

  • Return requests must be raised within the applicable return window.

  • Supporting evidence may be required.

  • Every request undergoes verification.

  • Approval is not automatic.

Shreevaa reserves the right to reject requests that do not comply with the Return & Refund Policy.

17. Promotional Offers

From time to time Shreevaa may provide:

  • Promotional discounts

  • Coupon codes

  • Festival offers

  • Cashback campaigns

  • Free shipping promotions

  • Bundle offers

  • Loyalty rewards

Unless specifically stated otherwise:

  • Promotional offers cannot be combined.

  • Offers have no cash value.

  • Offers cannot be transferred.

  • Offers cannot be exchanged for cash.

  • Promotional offers may be withdrawn at any time.

Shreevaa reserves the right to modify or discontinue promotions without prior notice.

18. Coupon Usage

Coupons may be subject to conditions including:

  • Minimum order value

  • Product exclusions

  • Expiry date

  • Single use per customer

  • Specific payment methods

  • Specific customer groups

Coupons obtained through fraudulent means or misuse may be cancelled without notice.

Shreevaa reserves the right to recover any benefits obtained through misuse of promotional offers.

19. Gift Cards and Store Credit

Where offered:

  • Gift Cards are non-refundable.

  • Store Credit cannot normally be redeemed for cash.

  • Store Credit may have an expiry period.

  • Lost or expired Gift Cards may not be replaced.

Specific terms applicable to Gift Cards or Store Credit will be communicated when issued.

20. Customer Reviews

Customers may voluntarily submit:

  • Product reviews

  • Ratings

  • Photographs

  • Videos

  • Feedback

By submitting such content, customers grant Shreevaa a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, display, modify, translate and distribute such content for business, marketing and promotional purposes.

Customers represent that:

  • They own the submitted content or have permission to submit it.

  • The content does not infringe third-party rights.

  • The content is truthful.

  • The content is not unlawful, defamatory, obscene, abusive or misleading.

Shreevaa reserves the right to remove any review or content at its sole discretion.

21. User Generated Content

Where customers upload photographs, testimonials or other content, they acknowledge that such content may become publicly visible on the Website or Shreevaa's official social media platforms.

Customers remain responsible for the content they submit.

Shreevaa may remove or refuse any content that violates these Terms.

22. Intellectual Property

Unless otherwise stated, all content available on the Website including but not limited to:

  • Shreevaa name

  • Logos

  • Trademarks

  • Product photographs

  • Product descriptions

  • Website design

  • Graphics

  • Videos

  • Artwork

  • AI-generated marketing creatives

  • Catalogues

  • Banners

  • Source code

  • Software

  • Icons

  • Layout

  • Text

is owned by or licensed to Yamya Collection and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, republished, scraped, reverse engineered, or commercially exploited without prior written permission.

23. Website Availability

While Shreevaa strives to maintain uninterrupted Website availability, we do not guarantee continuous or error-free operation.

The Website may occasionally be unavailable due to:

  • Scheduled maintenance

  • System upgrades

  • Technical failures

  • Internet disruptions

  • Security incidents

  • Third-party service interruptions

  • Force majeure events

Shreevaa shall not be liable for temporary interruptions of Website availability.

24. Third-Party Services

Our Website may integrate services provided by trusted third parties, including but not limited to:

  • Shopify

  • Payment gateways

  • Logistics providers

  • Google services

  • Meta services

  • WhatsApp Business

  • Analytics providers

  • Customer support providers

  • Marketing providers

These third-party services operate under their own terms and privacy policies.

Shreevaa is not responsible for the content, availability or practices of third-party services beyond the extent required by applicable law.

25. Product Images and Colours

We make every reasonable effort to accurately display product colours and details.

However, actual product appearance may vary because of:

  • Monitor settings

  • Mobile device displays

  • Screen resolution

  • Photography lighting

  • Natural fabric characteristics

  • Handwoven variations

Minor differences shall not constitute manufacturing defects.

Customers are encouraged to carefully read product descriptions before placing an order.

26. Product Care

Customers are responsible for following the care instructions provided with each product.

Improper washing, ironing, storage, stitching, alteration or handling may damage the product.

Shreevaa shall not be responsible for damage resulting from improper use or care after successful delivery.

27. Product Availability and Catalogue Accuracy

We continuously update our catalogue to improve customer experience.

Despite reasonable efforts, occasional errors relating to:

  • Pricing

  • Inventory

  • Product descriptions

  • Images

  • Availability

  • Specifications

may occur.

Shreevaa reserves the right to correct such errors and, where necessary, cancel affected orders with an appropriate refund.

28. Fraud Prevention

Shreevaa is committed to maintaining a secure shopping environment for all customers.

To protect our customers and business, we actively monitor orders and transactions for fraudulent, suspicious, or unauthorized activity.

We reserve the right to:

  • Verify customer identity.

  • Verify payment details.

  • Contact customers before dispatch.

  • Request additional verification where reasonably necessary.

  • Delay shipment pending verification.

  • Cancel suspicious orders.

  • Restrict future purchases.

  • Suspend or terminate customer accounts involved in fraudulent activities.

Any attempt to misuse the Website, payment systems, promotional offers, return process, or customer accounts may result in appropriate legal action.

29. Chargeback Policy

Customers are encouraged to contact Shreevaa before initiating a payment dispute or chargeback with their payment provider.

Where a chargeback is initiated despite successful delivery or without first attempting to resolve the matter with Shreevaa, we reserve the right to:

  • Provide relevant transaction records to the payment provider.

  • Submit delivery confirmations, OTP records, courier acknowledgements, photographs, and communication history as supporting evidence.

  • Suspend or restrict the customer account while the dispute is under review.

  • Recover any losses, fees, or expenses incurred as permitted by applicable law.

Nothing in this section limits a customer's right to raise legitimate payment disputes under applicable law.

30. Account Suspension and Termination

Shreevaa may suspend, restrict, or permanently terminate a customer account, with or without prior notice, where there is reasonable evidence of:

  • Fraudulent activity.

  • False return requests.

  • Product substitution.

  • Chargeback abuse.

  • Repeated refused deliveries.

  • Misuse of promotional offers.

  • Submission of false information.

  • Violation of these Terms.

  • Unlawful activities.

  • Conduct that adversely affects Shreevaa, its customers, employees, or business operations.

Termination of an account does not affect any rights or obligations that accrued before termination.

31. Limitation of Liability

To the maximum extent permitted under applicable law, Shreevaa shall not be liable for:

  • Indirect, incidental, consequential, exemplary, or special damages.

  • Loss of profits, business, goodwill, or anticipated savings.

  • Delays caused by logistics partners.

  • Delays caused by payment providers.

  • Temporary website interruptions.

  • Technical failures beyond our reasonable control.

  • Events of force majeure.

  • Minor colour variations due to photography, lighting, display devices, or natural characteristics of handcrafted products.

Where liability cannot legally be excluded, Shreevaa's liability shall be limited to the amount paid by the customer for the affected product or order, except where a greater remedy is required by applicable law.

Nothing in these Terms excludes any statutory consumer rights that cannot legally be excluded.

32. Customer Indemnity

You agree to indemnify, defend, and hold harmless Yamya Collection, its proprietors, employees, affiliates, service providers, logistics partners, and representatives from and against any claims, losses, damages, liabilities, costs, or expenses (including reasonable legal expenses) arising out of:

  • Your breach of these Terms.

  • Your misuse of the Website.

  • Fraudulent or unlawful activities.

  • Violation of third-party rights.

  • Submission of false information.

  • Misuse of promotional offers.

  • Misuse of the return or refund process.

This indemnity applies only to the extent permitted by applicable law.

33. Privacy

Collection, processing, storage, and use of personal information are governed by the Shreevaa Privacy Policy.

By using the Website, you acknowledge that your personal information may be processed in accordance with the Privacy Policy and applicable laws.

34. Electronic Communications

By creating an account, placing an order, or communicating with Shreevaa, you consent to receive communications electronically, including through:

  • Email.

  • SMS.

  • WhatsApp Business.

  • Website notifications.

  • Customer account notifications.

  • Telephone calls, where appropriate.

Such communications may include:

  • Order confirmations.

  • Payment confirmations.

  • Shipping updates.

  • Delivery notifications.

  • Return and refund updates.

  • Security alerts.

  • Customer support responses.

  • Promotional communications, subject to your preferences and applicable law.

35. Force Majeure

Shreevaa shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

  • Natural disasters.

  • Floods.

  • Earthquakes.

  • Fires.

  • Epidemics or pandemics.

  • Government restrictions.

  • Civil unrest.

  • War.

  • Transportation disruptions.

  • Labour disputes.

  • Internet outages.

  • Technology failures.

  • Cybersecurity incidents.

  • Acts of God.

During such events, Shreevaa shall use commercially reasonable efforts to resume normal operations as soon as practicable.

36. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

37. Waiver

Failure by Shreevaa to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

Any waiver shall be effective only if made in writing by an authorized representative of Shreevaa.

38. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy, Payment Policy, Cookie Policy, Disclaimer, and any other policies published by Shreevaa, constitute the entire agreement between the customer and Shreevaa concerning the use of the Website and the purchase of products.

They supersede all prior discussions, representations, communications, and agreements relating to the same subject matter.

39. Policy Updates

Shreevaa reserves the right to amend these Terms & Conditions at any time to reflect changes in:

  • Business operations.

  • Technology.

  • Applicable laws.

  • Regulatory requirements.

  • Customer service practices.

The latest version will always be available on www.shreevaa.in.

Continued use of the Website after the publication of updated Terms constitutes acceptance of the revised Terms.

40. Dispute Resolution

In the event of any dispute relating to these Terms, customers are encouraged to first contact Shreevaa to seek an amicable resolution.

Shreevaa will make reasonable efforts to investigate and resolve genuine concerns in a fair and timely manner.

Nothing in this section restricts any rights available to consumers under applicable law.

41. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising out of or relating to the Website, products, services, or these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

42. Contact Information

For questions regarding these Terms & Conditions, please contact:

Yamya Collection

Brand: Shreevaa

Website: www.shreevaa.in

Email: contact@shreevaa.in

Business Address

Sparklet Megapolis

Hinjawadi Phase 3

Pune, Maharashtra – 411057

India

43. Marketplace, Social Commerce and Third-Party Sales Channels

Shreevaa may, from time to time, offer its products through third-party marketplaces, social commerce platforms, messaging platforms, or other authorized sales channels, including but not limited to online marketplaces, social media platforms, WhatsApp Business, Facebook Shop, Instagram Shop, or similar services.

Where a purchase is completed through a third-party platform, certain aspects of the transaction—including payment processing, shipping, returns, refunds, dispute resolution, customer support, and buyer protection—may also be governed by the applicable policies and terms of that platform.

Customers are encouraged to review the relevant policies of the applicable platform before completing a purchase.

Where a conflict exists between these Terms & Conditions and any mandatory requirements imposed by a third-party platform for transactions completed through that platform, the applicable platform requirements shall prevail only to the extent required for that specific transaction.

Orders placed directly through www.shreevaa.in shall be governed exclusively by the policies published on the Shreevaa Website.

44. International Orders and Export Compliance

At present, Shreevaa primarily delivers products within India.

If international shipping is introduced in the future:

  • Customers shall be responsible for ensuring that the ordered products may lawfully be imported into the destination country.

  • Customers shall comply with all applicable import, customs, taxation, licensing, inspection, and regulatory requirements of the destination country.

  • Customs duties, import taxes, VAT, GST, brokerage charges, storage charges, inspection charges, or any other government-imposed fees outside India shall be borne by the customer unless expressly stated otherwise.

  • International delivery timelines are estimates only and may be affected by customs clearance, regulatory inspections, transportation delays, or other circumstances beyond Shreevaa's reasonable control.

Shreevaa shall not be liable for delays, customs holds, confiscations, refusals, or additional charges imposed by customs authorities or governmental agencies outside India.

45. Customer Support

Customers may contact Shreevaa regarding:

  • Orders

  • Payments

  • Shipping

  • Returns

  • Refunds

  • Product enquiries

  • Website issues

  • General assistance

Official Customer Support Email

contact@shreevaa.in

Website

www.shreevaa.in

Business Address

Yamya Collection

Sparklet Megapolis

Hinjawadi Phase 3

Pune, Maharashtra – 411057

India

Business Hours

Monday to Saturday

10:00 AM – 6:00 PM (Indian Standard Time)

Closed on Sundays and notified public holidays unless otherwise announced.

To help us resolve your enquiry efficiently, please include, where applicable:

  • Order Number

  • Return Request Number

  • Registered Email Address

  • Registered Mobile Number

  • Brief description of the issue

  • Relevant photographs, videos, or supporting documents

Shreevaa aims to acknowledge customer enquiries within 1–2 business days. Resolution timelines may vary depending on the complexity of the enquiry, involvement of logistics partners, payment providers, manufacturers, or other third parties.

46. Notices

Any notice, communication, or legal correspondence intended for Shreevaa should be sent to the official contact details published on www.shreevaa.in.

Electronic communications sent by Shreevaa to the email address or mobile number registered with your account shall be deemed to have been received in the ordinary course of communication.

Customers are responsible for ensuring that their contact details remain accurate and up to date.

47. Assignment

Customers may not assign or transfer any rights or obligations under these Terms & Conditions without the prior written consent of Shreevaa.

Shreevaa may assign or transfer its rights and obligations under these Terms in connection with a business restructuring, merger, acquisition, sale of assets, or other lawful corporate transaction, subject to applicable law.

48. Survival

The provisions relating to Intellectual Property, Payments, Returns & Refunds, Fraud Prevention, Chargebacks, Limitation of Liability, Indemnity, Privacy, Governing Law, Dispute Resolution, and any other provisions which by their nature are intended to survive shall remain in effect even after termination of your account or completion of your order.

49. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Yamya Collection

Brand: Shreevaa

Website: https://www.shreevaa.in

Email: contact@shreevaa.in

Business Address

Sparklet Megapolis

Hinjawadi Phase 3

Pune, Maharashtra – 411057

India

50. Effective Date and Version Control

These Terms & Conditions become effective from 1 August 2026 and supersede all previous versions published by Shreevaa.

Document Version: 1.0

Effective Date: 1 August 2026

Last Updated: 1 August 2026

By continuing to access or use www.shreevaa.in, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and all policies referenced herein.